Job Description

At Best Western Saranac Lake , we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.

Best Western Saranac Lake is searching for a General Manager with exceptional customer service and interpersonal skills to join our team. Our GM is responsible for overseeing all aspects of hotel including operations, guest services, front desk, housekeeping, maintenance, and food and beverage operations. The General Manager ensures the hotel operates efficiently and profitably while maintaining high standards of guest satisfaction, employee engagement, and financial performance. The General Manager is a steady leader of the property, serving as coach and mentor to staff and providing an environment where employees can learn and grow within the Best Western brand and community.

If you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business, please apply today!

Job Responsibilities:

• Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
  
• Develop and implement strategies to achieve financial targets and increase profitability.
  
• Ensure high standards of guest service and satisfaction by monitoring and addressing guest feedback.
  
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.
  
• Supervise and provide leadership to the housekeeping & property maintenance departments, ensuring high standards of cleanliness and guest satisfaction.
  
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.
  
• Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds.
  
• Monitor and manage budgets, expenses, and revenue, including forecasting and financial planning.
  
• Ensure compliance with health, safety, and regulatory requirements.
  
• Conduct regular inspections of the property to ensure Best Western standards are met and identify areas for improvement.
  
• Handle emergencies, guest complaints, and other issues as they arise with prompt and effective solutions.
  
• Implement and oversee marketing and promotional activities to increase occupancy and revenue.
  
• Recruit, train, and retain high-quality staff members.
  
• Other duties assigned by management.
  

Requirements

Successful Candidates Must Have:

• High school diploma or education equivalent.
  
• Bachelor’s degree in Business Administration or a related field preferred.
  
• Minimum of 5 years of experience in the hospitality field.
  
• Previous experience as a hotel manager, assistant manager, or hotel department manager is required.
  
• Must have a strong focus on putting the guest first with exceptional customer service experience.
  
• Excellent verbal and written communication skills to interact effectively with guests, staff, and leadership.
  
• In-depth understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
  
• Ability to develop and implement effective strategies to enhance guest satisfaction and operational efficiency.
  
• Strong problem-solving skills and ability to handle high-stress situations.
  
• Ability to make informed decisions.
  
• Knowledge of health, safety, and regulatory requirements in the hospitality industry.
  
• Proficiency with hotel management software and systems.
  
• Ability to adapt to changing circumstances and stay calm under pressure.
  
• Manage multiple tasks simultaneously without compromising quality.

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