Job Description

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

The Manager, Call Center will work closely to ensure that all National Accounts and client groups receive outstanding service in an efficient and timely manner. The ideal candidate will have a proven track record as a leader and have multi-state coverage. Will supervise, hire and train call center professionals. Must be analytical and have CRM experience. 

This position is hybrid/Phoeniz, AZ

WHY JOIN US  
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  

• Competitive pay $80k to $95K
• Medical, Dental, Vision and Prescription coverage  
• Paid vacation and holidays  
• 401(K)  match  
• Life insurance, AD&D and long-term disability  
• Tuition reimbursement  
• Opportunities available  nationwide  
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more  
• Pet Insurance  
• Legal Plan, and ID Theft Protection  

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).

JOB REQUIREMENTS

Education / Training

· 4-year Degree or equivalent management experience.

Work Experience & Skills

· 5-10 years of supervisory and management experience in a fast-paced call center.

· Exemplify exceptional communication and customer service principals.

· A proven track record hiring, developing and mentoring and a world class team.

· Strong skills, in training, implementation of new policies and procedures to streamline efficiencies.

· Solid experience; monitoring, script development and elevating customer service to new levels.

· Strong leadership skills, builder of positive relationships with all clients and all level of management.

· Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

· Ability to use typical business tools including E-Mail, Word, Excel, etc and CRM with some dispatching knowledge

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move u

Today, there are 26 different companies that make up the CoolSys family of brands .  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!  

Connect with us on  Facebook and Twi tter .  

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

Pre-employment background screening (criminal and  MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.  

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