Onboarding & Change Manager Job at Corporate Solutions Tech, Florida

UHBYcDl1VmlVb2NvRjJHa3lkcXd1cjR1RlE9PQ==
  • Corporate Solutions Tech
  • Florida

Job Description

Role Overview:

We are seeking an empathetic and strategic Onboarding & Change Manager to lead user onboarding, change adoption, and trust-building initiatives-particularly within underserved communities. This role plays a critical part in ensuring smooth transitions, driving platform engagement, and fostering long-term relationships grounded in trust and inclusivity.

Key Responsibilities:

  • Design and execute onboarding programs tailored for users in underserved and diverse communities.
  • Facilitate change management strategies that encourage adoption of new tools, processes, or platforms.
  • Act as a trusted liaison between users and internal teams, championing user feedback and building cultural alignment.
  • Develop educational content and engagement campaigns to demystify technology and encourage confident usage.
  • Monitor onboarding metrics, user feedback, and community sentiment to continuously improve support.
  • Coordinate cross-functionally with Product, Support, and Outreach teams to ensure seamless user experiences.
  • Foster trust through transparent communication, empathetic support, and culturally competent engagement.

Qualifications:

  • 5-8 years of proven experience in onboarding, change management, community engagement, or user success roles.
  • Deep understanding of the challenges faced by underserved populations in accessing or adopting new technologies.
  • Strong communication, facilitation, and interpersonal skills.
  • Familiarity with tools like CRM platforms, engagement analytics, and knowledge base systems.
  • Passion for equity, inclusion, and building trust across diverse communities.

Job Tags

Similar Jobs

Palm Coast Ford

Express Service Advisor Job at Palm Coast Ford

 ...discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Massachusetts Teachers Association

Retirement Consultant Job at Massachusetts Teachers Association

 ...Massachusetts Teachers Association Retirement Consultant Based in Worcester, MA Company Name: Massachusetts Teacher Association Position Title: Retirement Consultant Location: Worcester, Massachusetts 01604 United States Salary: $68 $68... 

Fusco Personnel, Inc.

HVAC Materials Manager Job at Fusco Personnel, Inc.

 ...HVAC Materials Manager Oneida County, NY Fusco Personnel is currently recruiting for a Materials Manager to provide leadership and oversight to the procurement, distribution, and inventory control teams for a growing state-of-the-art custom manufacturer (assembly... 

California Victim Compensation Board

Senior Attorney Job at California Victim Compensation Board

 ...initiative? Are you interested in utilizing either civil and/or criminal litigation skills and knowledge on a regular basis? If yes, the...  ...dates) of your work in any and all stages of the criminal justice system. # Please describe your knowledge of and experience with... 

Apple

Tools and Automation Engineer Job at Apple

 ...alerts. Ensure Apple digital campaigns are executed properly and all required monitoring is in place by metadata driven monitoring in Teradata or Snowflake to identify anomalies, which is then broadcasted by slack alerts and emails. Create business requirements for...