Job Description
Summary : This role supports providers by working to the fullest extent of their licensure. The triage nurse works closely, as a team, with the provider(s) and other clinical staff, to meet the needs of the patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Reviews results and records in Provider(s) PAQ. Helps prioritize routine, urgent, and emergent needs.
- Work from approved guidelines, protocols, and standing orders.
- Notifies patients of normal results.
- Answer incoming patient calls obtaining information necessary for appropriate physician action.
- Promptly return any patient calls with instructions from physicians, working toward the goal of 30-minute return time.
- Answer pharmacy calls regarding patient’s medications and call in any refills or new prescriptions ordered by physicians.
- Obtain physician’s response to requests for medication.
- Make referrals to outside medical facilities at request of physician for patients, not completed by the referral coordinator(s), as needed.
- Works with referral coordinator(s), hospital tracking, case managers, and other support staff.
- Follow through with physician’s instructions regarding follow-up of laboratory results, medication changes, follow-up appointments, and referrals.
- Acts as a resource person.
- Maintain current license and certification, if applicable.
- Perform all other duties as assigned.
OTHER ESSENTIAL DUTIES and RESPONSIBILITIES :
- Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
- Team members must demonstrate excellent team communication and coordination to provide quality patient care.
- Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
- Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
- Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
- Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high-quality care.
- All team members will be involved in improving quality outcomes.
- Team members will participate in reviewing and evaluating practice performance and helping identify opportunities for improvement.
- Team members will participate in Grace Health's advocacy program.
GENERAL DUTIES :
- Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
- Maintain good attendance (daily, meetings, and other assignment tasks).
- Maintain timely documentation of all work assignments.
- Maintain patient confidentiality.
- Routinely keep the supervisor informed about attendance and job assignments.
- Flexible in being able to multitask.
- Work effectively and at an efficient pace.
- Work cooperatively with physicians, administration, and peers.
QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
SKILLS :
- Pleasant personality
- Cooperative attitude
- Medical assistant training, or equivalent with experience in telephone triage
- Written and oral communication skills
- Computer skills
EDUCATION and/or EXPERIENCE : Must have a high school diploma and significant medical office experience, certification as medical assistant, or nursing license.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT : Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high-quality, primary health care for the whole person.” The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Tags
Full time, Local area, Immediate start, Flexible hours,